About WIB

Criteria for the Living of WIB’s Values

Excellence:  We strive to exceed our stakeholders’ expectations.

  • Work together to produce the highest quality programs, products and services.

  • Use results of surveys and evaluations as benchmarks for improvement.

  • Prepare for the unexpected by having contingency plans in place.

  • Set, periodically review and attain appropriate goals.

  • Perform agreed upon due diligence on all aspects of what we do.

  • Demonstrate above average competencies in all our duties.

  • Be accurate, consistent and thorough in all communications.

Integrity:  We are an organization of fair, honest and caring people trusted to provide quality innovative products and services to all our stakeholders.

  • Respect and support the talent and contributions of all stakeholders.

  • Communicate with stakeholders honestly and professionally including acknowledging our errors and problems when appropriate.

  • Ensure that our solutions pass the test of good sportsmanship.

  • Be honest and fair in financial dealings.

  • Adhere to policies and procedures.

Knowledge:  We provide dynamic learning environments in which participants can obtain or exchange vital information.

  • We create venues that actively encourage stakeholders to share their views and opinions.

  • Use our stakeholders’ background and expertise to assist in the due diligence process.

  • Use every opportunity to stay informed about stakeholders’ needs and interests while anticipating questions and concerns.

  • Always be on the prowl for cutting edge subjects and dynamic speakers.

  • Maintain consistent methods of sharing information with stakeholders in a timely manner.

Personal Service: We are committed to delivering an unparalleled level of friendly and attentive service to address the unique needs of our stakeholders.

  • Go the extra mile.

  • Respect requests from stakeholders, however unique, and make an effort to lead them to a solution in a timely manner.

  • Communicate with the spirit of a smile.

  • Pay attention to the details important to each individual stakeholder.

Relationships:  We foster a supportive environment for mutually beneficial, collaborative exchanges.

  • Consider and take into account others’ opinions.

  • Acknowledge and respect the diversity of our stakeholders.

  • Thank our stakeholders for their support and participation and make them feel welcome.

  • Proactively engage in constructive conflict resolution to ensure the success of the whole organization.

  • Have fun.