ANNUAL
TECHNOLOGY
SUMMIT

September 11-13, 2006
Pacific Palms Resort
City of Industry, Calif.

SUMMIT PROGRAM

 General Sessions 

Cyber Crimes & Internet Fraud
Special Agent, FBI

We kick off this conference with an FBI Agent who will discuss aspects of Cyber Crimes and Internet fraud investigations conducted by the Federal Bureau of Investigation. This presentation will include a discussion on the types of fraudulent schemes found on the Internet, how to prevent your bank from becoming a victim and what steps your bank can take if it becomes a victim. Information also will be provided on how hackers use the Internet to obtain unauthorized access to business computer systems and what steps to take if an intrusion is discovered.

New Risk Management Requirements You Must Know
Len Filppu, Executive Vice President/Director of Operations, AuditOne LLC
Kevin Watson, Executive Vice President/Director of Audit Services, AuditOne LLC  

Presentation | Handout

The laws, requirements, regulations and guidelines of the banking industry can shift and change with little notice, sometimes leaving bankers bewildered and unaware of the latest new wrinkles. Unfortunately, ignorance of the latest rules is not an excuse and does not prevent a bank from being written up come examination time. This session will review recent regulatory requirements you must be aware of (the new FDIC Information Technology Examination Questionnaire; enhanced BSA examination guidelines; importance of overall bank risk assessments; new focus on risk management vendor management.)

Crafting a Merchant Capture Strategy to Forge a Competitive Edge
Michael Castle, Practice Leader, Metavante Corporation

Presentation | Handout

Merchant capture has emerged as a new market differentiator to compete in the customer marketplace. Come learn what your competitors are doing with merchant capture, how this technology can be a viable approach for your bank and understand the economic benefits of a true merchant capture program for both you and your customers.

New Trends in Social Engineering
Jim Stickley, Chief Technology Officer, TraceSecurity

Presentation 

Both physical security and network security are at risk to social engineering attacks. With identity theft at an all time high, hackers are deploying creative new social engineering techniques as a means to gain customer confidential information. Learn what you can do to protect your bank and your customers from being the next victim.

Systems Capability Gap
Kent Conrad, Manager, Technology Risk Management Services, RSM McGladrey

Presentation | Handout 

Most banks use only 40 percent of their existing systems capabilities. Why? Because a systems capability gap exists between what bank staff perceives these capabilities to be and the functional capabilities actually available. By understanding those reasons why the gap exists - and why the gap usually gets wider over time - we can begin to reduce the gap. This presentation will define the causes of the gap and why it continues to grow. Several key initiatives will be presented that you can implement to help reduce and better manage the gap.

The Future is Now - A Paperless Bank
Thad Hutcheson, Chief Technology Officer, T Bank

Presentation 

Come listen to the individual responsible for implementing a truly paperless banking environment in this community bank opened in 2004 in Dallas, Texas. Using biometrics to identify customers upon entering the branch is just one of the tech tools that make this bank unique. By using the latest in technology this bank’s story will open your eyes to the future of banking. Learn what your bank can due to harness new technologies today.

 Concurrent Sessions 

Intrusion Detection and Prevention|
Mike Dillon, Chief Technology Officer, Quest

Presentation | Handout

Any idea how many times your company’s data was attacked while you slept? It’s more than you can imagine! Knowing this, how do you protect your company’s data without exceeding your budget? Learn how to scan your systems and provide alerts, reports and alarms. You determine the threat level at which to take action, or see how the entire security system can be managed for you, blocking access, eliminating virus and other threats as needed, even installing patches and upgrades.

Service-Oriented Architecture
Steven Rogers, Vice President, Management Consulting, Capgemini

Presentation | Handout

Financial institutions are delivering their services through multiple channels - branch, phone, Internet, ATM, etc. This session will focus on how a properly designed and implemented SOA can be the most optimal technology solution to provide you with a 360-degree view of your customer’s interactions and a unified and seamless experience across all customer touch points.

Voice Over IP
Arron Brown, Senior Engineer, Pipeline Communications

Presentation

This session will focus on the emergence of VOIP as well as the significant growth of VOIP in the industry and how this new technology relates to your business model. By the end of this session, you will understand the advantages of implementing a meshed network topology and how it can benefit you and your customers.

Cyber Crimes - Where the Money Is
Guy Morgan, Vice President, Client Services, Farm9, a SecurePipe Company

Presentation

Recent trends demonstrate that cyber crimes are increasingly focused on banks and the financial sector. New approaches and more sophisticated techniques are being used everyday. What must be done to reduce your risk exposure and protect your customers from the complex and changing world of cyber crime? This session explores the most appropriate defensive measures for the banking community.

Ensuring that Your Vendors Processes Don’t Expose You
Bill Guerry, Vice President, Product Management, SecureWorks

Presentation | Handout

This session is designed to educate you on what vendor management should consist of, and how to conduct your annual due diligence. During this session, the speaker will discuss: contractual review, appropriate service level agreements (SLAs), SOX and how to make sure you’re dealing with financially sound companies.

Check 21 and the EFT Industry
Lewis S. Caliento, Regional Sales Manager, Enterprise Content Management, Harland Financial Solutions

Presentation

This session examines the business opportunities and challenges presented to the EFT industry by Check 21. Consumer acceptance of deposits at the ATM, back office requirements, electronic reconciliation and recording and transportation issues will be discussed.

Measuring Technology ROI
Aaron Silva, Director, Corporate Development, Compushare, Inc.

Presentation 

Information Technology compliance, conformance, best practices and risk concerns continue to increase as technology permeates every operational function in your bank. This creates new demands for stronger management, oversight and strategic direction. Learn techniques you can use to quantify your ROI and IT Efficiency ratios for bank management and the board.  Convert the IT Department into a profit-generating business unit improving ROE, ROA and NOI per employee.

Payment Authentication Technologies
Nancy Loomis, Director, STAR Network Product Development, First Data Debit Services/STAR Network

Presentation | Handout

The payments industry has evolved from initially authenticating the customer by matching signatures to more advanced methods. With payment fraud on the rise, all transactions should have some level of customer authentication to control transaction risk. This presentation will educate you on existing and emerging technologies that are used to authenticate a transaction, with a focus on practices that control risk using multi-factor authentication methods.

Anatomy of a Network Attack
Don Sumner, Senior Account Executive, SecureWorks

Presentation | Handout

This case study demonstrates how an actual attack occurs. You will learn step-by-step how hackers target you, what tools and methods they use and how the hackers benefit from stealing customer information from your institution.

 Peer Session Topics 

Securing Mobile Technologies
Capture Strategies (Remote Branch & Merchant)
Vendor Management
Multifactor Authentication
Regulatory Upates - Where are You in the Process?
IT Processes & Risk Management

 Vendor Showcase Presentations
Tuesday, September 12, 10:20-10:50 am

These individual vendor presentations are an excellent opportunity for you to learn more about products and services offered by service providers to community banks. These presentations allow firms to explain the benefits of their products and services.

Optimizing your processes and systems with BPM 
Dennis Korevitski, BPM Practice Leader, Covestic, Inc.

Presentation | Handout

Whether your need is streamlining cross-functional processes, quickly delivering services to market, merging business functions and systems from an acquisition, or providing consistent customer service across channels - BPM technology will help reduce cycle times and increase visibility of transactions. This session explores Covestic’s approach to Business Process Management (BPM), and its uses to optimize, automate and monitor banking processes, increasing effectiveness of personnel and systems.

Encryption Technology:  Protecting Your Intellectual Property and Your Client’s ID 
Mike Dillon, Chief Technology Officer, Quest

Presentation | Handout

Encryption technology provides a vital security tool for financial institutions. Although it offers a secure communication channel, the underlying system and network infrastructure may not. For example, multiple users’ access of data passing through shared systems or networks leaves security gaps. Additionally, sensitive data - especially passwords - needs encryption from unintended disclosure or modification.

Considerations for a Secure Communications Strategy:  Email & More
Tim Schnell, President, Centrix Solutions

Presentation | Handout

CentrixSECURE, a secure email & file exchange system, meets the strict data security requirements of the financial industry. Schnell will review the importance of both outbound and inbound secure messaging, the value of an audit trail providing secure “contact us” communication from the bank website and using the platform for automated secure delivery of notices/statements. CentrixSECURE is more than email, it is a secure communication strategy.

 Event 

Welcome Dinner & Casino Night
Monday, September 11, 7:00-9:30 pm
Fee: Additional Tickets $120 each
On property

Test your luck, roll the dice and cross your fingers at our Welcome Dinner & Casino Night. You’ll have the chance to mingle with peers, colleagues and industry leaders all while enjoying a tasty dinner and drinks. Each conference registration includes one ticket to this event. If you need to purchase additional tickets, please refer to the registration form.

 2006 Advisory Committee 

• Angelic M. Hudelson, Community National Bank, CA, Chair

• Gene Ahlstrom, Bank of American Fork, UT

• Susanne Chandler, Malaga Bank, CA

• Guy Gobel, Anchor Bank, WA

• Margaret Harkness, Bank of Sacramento, CA

• Dan Hein, First Independent Bank, WA

• Deborah Hodkin, F&M Bank of Central California, CA

• Jeanneine Miller, Pacific Continental Bank, OR

• Peter W. Minford, First Bank of Idaho, ID

• Mary Ragland, North Valley Bancorp, CA

• Vicki Ramos, RLR Management Consulting, Inc., CA

• Sally Wilson, The Bank of the Pacific, WA