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Publications & Resources
Article Library 2003-04
Below is a list of articles written by WIB Associate Members, arranged by date authored and article focus.Click on an article title below to view full story. Looking for a specific topic? Use the search feature above to do a search of our site.
To see a list of available Focus Topics, click here.
More articles: 2011-12 > 2009 -10 > 2007-08 > 2005-06 > 2000-02
2004
Date Authored: December
2004
Focus: Dealing with Criminal Activity
- Fake Bank Web Sites and Email Scams: Beware and Respond Appropriately
- How Your Peers Deal with Criminal Activity
- Beating the Bad Guy: Fraud Prevention Tactics for the 21st Century
- Spyware - More Dangerous Than Anyone Thought
- How do you stop the enemy from within? Debunking the myths about insider attacks
- Has Your Information Grown Legs
- Phishing: It’s your problem!
- Hack Attack! Thwarting Electronic Break-Ins
- Bank Robbery: The FBI Perspective
- Seven Secrets From a CFO to an IT Manager: How to Get Your Share of the Budget For Your IT Security Needs
- Insurance Adds Assurance in Case of Loss
- Annual Conference Preview: Closing the Information Gap on the Bad Guys
- WIB Commercial Lenders Institute Launch Set For 2005
- 2004 Western Banking Reader Survey Summary
- Secret Service and CERT® Coordination Center Release Comprehensive Report Analyzing Insider Threats to Banking and Finance Sector
Date Authored: October
2004
Focus: Directors
- From the WIB Chairman: WIB Board of Directors Update
- Director Evaluations: A “Best Practice” for Smart Boards
- Applying Management “Best Practices” To Director Goals
- Business Development Strategies For Community Bank Boards
- Striking That Elusive Balance Between Overseeing and Managing
- Bank Director Training Program Recommendations
- Preparing A Director To Serve On The Credit Committee
- How Your Peers Increased Board Effectiveness
- Compensation Trends for Directors
- Achieving the New Independence Standards for Directors Committees
- What are Your Bank's "Impact Areas"?
- Directors Job Description
- Asset Liability Management - Responsibilities of the Board of Directors
- Directors Audit Committee Responsibilities Critical
- Putting Your Bank On The Road To Peak Performance
Date Authored: August
2004
Focus: Banks Making a Difference
- From the Executive Director: Connected. Thank Goodness!
- Community Financial Education Section
- Disaster Relief & Military Support Section
- Fund Raising Section
- General Community Involvement Section
- Lending Section
- Local School Education Section
- Small Business Section
- Volunteerism Section
Date Authored: June
2004
Focus: Changing Profitability Drivers
- Building a Solid Foundation for High Performance
- Insuring Your New Profit Center
- Unlock the Hidden Revenue in Your Customer Data
- Securitization and Banking: Natural Partners
- Lending: Changing the Way We Deliver
- BOLI: Product Differences can have a Big Impact
- Increase Profit by Holding Down Contract Costs
- Changing Profitability Drivers in Banking
- How Your Peers Stay Profitable
- Loan Participations: Key Considerations for Lead Banks and Participants
- The Return on Investment of Positive Pay
- Small Business Investment Companies Offer Big Benefits to Community Banks
- Improving Non-interest Income
- Meet Growing Loan Demand
Date Authored: April
2004
Focus: Training & Management Development
- WIB, WIB Service Corporation Announce New Board Slates for 2004-05
- Effective Strategic Planning Requires Effective Management Development
- A New Credit Training Program is on the WIB Drawing Board
- Training For The New Era Of Risk Management
- Costs Versus Benefits - Effective Compliance Training
- Lessons for Training That Empower Employees
- The Enhanced Importance of Training
- Director Education: What is a Director Supposed To Know?
- Jump Start your Training: Tips on Integrating Online Learning into Your Training Program
- WIB and FDIC Announce Money Smart Alliance Partnership Agreement
- Enjoy a Cup of Knowledge from the Training Cafe
- Engaging Leaders for Lasting Success
- How Your Peers Train Their Employees
- Banker Profile: Jeanne Reaves, President & CEO, River City Bank
- Community Bankers Sound Off on a Year Of Mergers and Technology
- Non-Profit Gains Momentum in the Fight Against Elder Financial Abuse through Training Program at California Banks
- WIB Service Corporation Is Obsessed With Quality & Service
Date Authored: February 2004
Focus: Wowing the Customer
- WIB Announces Online Learning Center
- Is Your Package Account Still Wowing Your Customer?
- Bank Profile: Capitol Bancorp Limited
- It's All About the Customer
- CRM? To Wow Your Customer, You'd Better Wow Your Employees First
- The WOW Factor
- To Wow Your Customers, First Establish Your USP
- Secrets to Improving your Listening Skills
- Differentiating Customer Service
- More Than “Whitening Your Smile” - Customer Service is a Business Process
- Serving the Merchant Customer: Keys to Success
- Customer Segmentation and Performance Measurement: Knowing the Company You Keep
- Community Bank Finds a Unique Solution to Meet Customers’ Deposit Insurance Needs
- WIB Service Corp: Introducing Two New VIP Programs & Services
- A Look at How Your Peers "Wow" Their Customers
2003
Date Authored: December
2003
Focus: Best Practices, with an emphasis on technology
outsourcing
- Outsourcing: Five Must-ask Due Diligence Questions
- Keys to a Successful Outsourcing Relationship
- Merchant Acquiring: What to Consider when Outsourcing a Payment Processor
- The Battle Against Spam: The pros and cons of Outsourcing E-mail Security
- Information Security: How Safe is Safe?
- Branch Technology: Getting the Most for your Dollar
- How Your Peers Use Technology
- Customer Relationships and Outsourced Mortgage Origination
- Take Ownership of Your Technology to Improve your Bottom Line
- How to Protect Against Debit Card Fraud
- Document Management Systems and Workflow - The Way of the Future
- Shopping for Agent Bank Services: A Checklist for Outsourcing
- The Advantages of Outsourcing Non-mission Critical Functions
- Controlling Non-interest Expense: Reducing the Cost of Processing Transactions
- When Opportunity Knocks, the Due Diligence Starts: Taking on the Workers' Compensation Challenge
Date Authored: October
2003
Focus: Directors Issues
- Sarbanes-Oxley: Time to Panic?
- Directors: Their Roles in Lending
- Community Bank Mergers & Acquisitions: Directors and officers exposures
- Build a Learning Culture by Evaluating the CEO's Performance
- D&O Insurance: Understanding Coverage & Building an Effective Policy
- Image Processing: A Look at the Future
- The Ideal Profile of a Community Bank Director
- "Best Practices" and Community Banks
- Sales Culture vs. Performance Culture: Maintaining Sales & Service Credibility
- Directors Need to Steer the Right Course
- Bank Compensation Committees after Sarbanes-Oxley
- An Appropriate Dividend Policy For Your Bank
- The Evolution of the Board of Directors
- Ethics and the Bottom Line: Five Questions to Ask Yourself
Date Authored: August
2003
Focus: Fraud & Regulatory Issues
- Wake Up With One Less Worry…For Your Bank, Your Borrower AND Your Employees with WIB’s Endorsed VIP Portfolio of Bank Insurance Solutions
- Fraud Detection in a Check 21 World
- It’s a Wonderful Identity: Can a Good CIP Help Lenders Detect Identity Thieves?
- Creating an Effective Customer Identification Policy
- Managing Financial Data and Personal Identity Theft
- ATMs: Offering Convenience to Customers & Opportunities to Criminals
- Information Security and GLB Compliance for Community Banks
- Booting Spam off the Stage
- FFIEC Re-Writes The Book For Information Security IT Audits
- Regulators Got You Down?
- Anti-Money Laundering Challenges Facing Community Banks
- Have You Been “Exposed” to Gramm-Leach-Bliley Yet?
- Fraud Defense Tools & Techniques
- Is Your Bank Aware of the Latest Fraud Tactics?
- Stop Check Fraud!
Date Authored: June
2003
Focus: Building Value
- VIPs You Can Bank on: Aon Consulting and Prism Processing
- Interview with Alan Lane: The CEO and the Investment Portfolio - Bottom-line Results
- The Coupon Illusion
- Finance 101 Revisited: The Importance of Capital Management
- An Economic Approach to Bank Performance and Value Creation
- Finding the Untapped Potential in the Middle Market Customer
- Value Building and Strategic Planning
- Evaluating the BBX
- Building Value with an ESOP: Why Independent Banks Use Them
- Value Issues in Sales Agreements
- Building Value through Operational Cost Controls
- Relationships as Differentiators in Community Banking
- New Federal Reserve Bank Lending Programs
- Maximize Current Trends to Build Your Bank's Value
Date Authored: April
2003
Focus: Small Business Banking
-
Annual
Conference Wrap-up
- Take a Wild Ride through a World Where Dogs Have Cell Phones
- High Noon: The Battle for the Corporate Customer - Bank Deposit Catch 22? No More!
- Food for Thought: Motivating Sales Performance
- Understanding the Financial Statements of a Small Business Borrower
- Know your Portfolio: Early Warning Systems can Identify and Resolve Exposure in Small Business Loans
- Small Business Internet Banking can be Profitable
- Payment Processing Services: Key to Retaining Small Businesses and Increasing Profit
- Serving the Small Business Market is a Must
- Choosing the Right Business to Buy
- Give Your Small Business Customers a Tax Advantage "Off the Shelf"
- Small Business Loans as Collateral? Who Knew?
- Technology: Knowing is Half the Battle, According to GI Joe
- Counselor's Comments: Terrorism Insurance: What Lenders Should Consider
- Tapping into the Small Business Market - Business Solutions are the Key
- Information Security: A Different Kind of Threat to the Small Bank
Date Authored:
February
2003
Focus: Leadership & Compensation
- Leading Versus Managing in the 21st Century
- Leadership and Today's Workplace
- Why Seek Out the Opinions of your Employees?
- Evaluating the Board
- Conducting Leadership
- The Seven Marketing Mistakes Every Bank Makes
- Driving Values-based Results
- The Role of the Compensation Committee
- What do Bank Directors Deserve?
- Critera for the Living of WIB's Values
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