Publications & Resources

March/April 2009
Focus: Got Capital?

WIB Service Corporation Welcomes New Endorsed VIP Partners: Deluxe Financial Services & Diligent Boardbooks

By Anne K. Scully, President, Service Corporation

“Long-lasting innovation is about standing for important ideas that shape the course of an industry and ideas that repurpose the sense of what's possible for customers, employees and investors.”

~William C. Taylor, co-founder, Fast Company; co-author, Mavericks at Work: Why the Most Original Minds in Business Win

Bankers often speak about competitive advantage in terms of better customer service, lower expense ratios or higher cross-sell ratios. In “The Search for Innovation: Leadership in Turbulent Times,” William Taylor suggests what differentiates a successful organization from its competition is its ability either to generate “one of a kind” original ideas or – in the words of the late George Carlin – develop a sense of strategic “vuja dé.”

Vuja dé is not déjà vu, the distinct sense of having been somewhere before. Rather, it’s the ability to look at a familiar situation – one you’ve seen a thousand times before – with fresh eyes, as if you’ve never seen it before, and develop a new line of sight into the future. In short, seeing vuja de shakes us free from the status quo, to ask why things are they way they are and to find untapped innovation opportunities.

Although seeing vuj de can be challenging in the financial services industry, the WIB Service Corporation is pleased to announce it has partnered with two resourceful, forward thinking companies whose products and services can help community banks leverage every opportunity to succeed with their customers, differentiate themselves from the competition and enjoy financial success.

We are pleased to announce the endorsement of Deluxe Financial Services’ check printing and related services and Diligent BoardBooks’ Internet-based board portal services as “Value & Income Programs” (VIPs).

Deluxe Financial Services – Checks & Related Products

In the face of rapid and tumultuous change, Deluxe Financial Services is focused on expanding from the nation’s premier check printer to the industry’s leading partner to financial institutions, especially helping banks retain and better service their business customers.

As part of this expansion, Deluxe provides a variety of innovative products, services and fully-managed solutions designed to help financial institutions meet their most crucial business objectives – including gaining insight, creating consumer loyalty, improving operational efficiency, growing revenue and increasing security.

Deluxe will help your bank grow your bottom line without giving away the bank. Its solutions are proven to maximize your check program revenue and reduce your overhead and costs.

Deluxe’s new solutions include:

Solution	Value
Deluxe Welcome Home® Tool Kit	A prescriptive kit to help banks reduce early attrition rates by customizing the printed materials that they send out to their customers. The Welcome Home kit also includes materials to help bank employees improve their communications skills with customers. Banks that purchase the kit can also hire Deluxe to carry out parts of the kit’s “prescription.” For instance, Deluxe could write, print, and mail welcome letters to new customers on the bank’s letterhead, or it could use its call centers to field calls aimed at helping the bank’s customers learn more about the bank’s services and products.
DeluxeCallingsm	An outbound calling program aimed at addressing two key challenges of financial institutions: (1) generating new organic revenue growth; and (2) reducing attrition. By providing a personal touchpoint that informs, assures and invites, your bank has the opportunity to strengthen and develop both new and existing relationships, and grow organically by increasing loyalty, decreasing attrition and building revenue through additional branch traffic.
Deluxe Experience Inquiry®	Helps banks see customer interactions from the customer’s point of view. Demonstrates how customers are affected by both environmental and behavioral elements, enabling institutions to identify opportunities to improve.
DeluxeDetect®	The industry’s most effective new-account screening tool. Its robust features allow you to identify applicants with a prior history of fraud and/or account abuse while also performing identity verification and compliance list screening.
Deluxe ID TheftBlock®	A set of monitoring and recovery services that you can provide to accountholders to help them detect and recover from identity theft. This turnkey solution encompasses consumer credit monitoring, security alerts, recovery assistance and expense reimbursement to provide valuable peace of mind.

WIB Member Benefits: WIB members enjoy the following benefits:

Small and de novo bank minimum incentive program
One-half of WIB annual membership dues (first year on new & renewed contracts)
Free DeluxeCard set-up fee
Free branding option on Small Business Success Kits
Fee personal employee checks…no design or quantity restrictions
Free personal new account kits

Diligent Boardbooks – Board Portals Make Board Meetings Easier Than Ever

Diligent provides an Internet based portal that bank directors, officers and administrative staff can access to update and examine board materials prior to and during board meetings.

With Boardbooks, your bank’s board book can be easily viewed on the Internet. It's password-protected, absolutely secure, and there are no applications to learn. Your directors can view content as the book is being assembled. And, they can access board papers from anywhere in the world, anytime.

The interface is designed to look and work like a book – simulating your bank’s existing board book. So, it's completely intuitive to use. One or two simple clicks get you everywhere you need to go.

Boardbooks offers bank directors:

Instant access to their board papers – on their individual computer…any place and anytime;
An intuitive and simple tool that looks and works like a book, making it easy to use for even the most technologically challenged director
Opportunity for early review of board materials, increasing efficiency and effectiveness
Materials that are always up-to-date – no old versions floating around
Online and offline viewing of board materials
Access to archives, including materials and minutes from previous meetings and bank policies.

Boardbooks offers bank officers and administrative personnel:

A risk management tool designed to protect your bank and its information – Diligent is SAS 70/Series II Certified, ensuring the security of your bank’s most intimate information.
An easy mechanism to create, compile, approve, and deliver your board meeting books – without all the hassles of manual production
Ability to post new materials or make last minute changes
Archived books, keyword search, online voting
Dramatic resource and cost savings – No more outside printing and FedEx costs.
Ability to incorporate your existing approval process into a safe, secure online system.

WIB Member Benefit: WIB members receive a 10% discount on annual subscription fees.

For further information, please contact Anne Scully, WIB Service Corp President (415-352-2323 or anne@wib.org).